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Terms of Use

Last updated: 11.09.2025

The terms below govern your use of the Drivly app and related services, including the purchase of subscriptions and the use of the app's features. This agreement is entered into between you and Drivly Ltd. Drivly is solely responsible for the app and its content.

Ownership and licence

You are granted a personal, non-transferable licence to use the app on your device, which you own or control. The account is personal and must not be shared with others. Sharing, resale or lending is not permitted. If we suspect a breach of this clause, we reserve the right to block the account and terminate the subscription immediately.

All content in the app, including exercises, courses, text, audio, images, video and structure, is owned by Drivly or our licensors, and is protected by copyright and other applicable intellectual property laws. You may not copy, modify, decompile, reverse-engineer or otherwise use the content for private or commercial purposes without our explicit written consent.

Age requirements

You must be legally permitted to enter into a contract and to use the chosen payment method when creating an account and/or subscription. If you are under 18, you confirm that your parent/guardian consents to this. If you are under 13, we need verifiable consent from a parent/guardian in order to process personal data, which you are responsible for providing when creating the account.

Subscription

All prices are stated in local currency and include all taxes. The service is considered delivered once payment has been completed and access has been activated.

Any offers apply only for a limited period of time, which is stated before payment.

When you purchase a subscription, you gain access to all of the app's features and courses for as long as the subscription is valid. Access is granted and the term begins once you approve the start of the subscription.

The subscription renews automatically for each chosen period, with no minimum commitment. You can cancel the subscription at any time directly in the app. Access will remain valid through the period you have paid for, and the cancellation takes effect from the next period.

Right of withdrawal and deadlines

You normally have a 14-day right of withdrawal on purchases. For digital content, the right of withdrawal lapses as soon as the service is used.

For purchases made via the App Store, Apple handles any right of withdrawal and refund in accordance with its rules. For purchases made via Google Play, Google handles any right of withdrawal and refund in accordance with its rules.

Support and availability

We are responsible for the maintenance and support of the app. Apple and Google offer the app for download via their respective platforms, but have no obligation to provide maintenance or support beyond this.

We strive to keep the app available at all times, but downtime may occur during technical maintenance or bug fixing. We will try to give advance notice of planned downtime where this is possible.

Pass guarantee

Our primary goal is to help you pass the theory test, which is why we offer a pass guarantee. You can claim under the guarantee if you meet the following criteria:

  • You must register your name and date of birth in the app.
  • You must take the theory test in the same language you have selected in the app, and no later than 5 days after your last passed test.
  • You must have completed at least 50 tests.
  • You must have practised for at least 30 hours.
  • You must have passed 9 of the last 10 tests.

To claim under the guarantee, send a written request to our customer support within 3 days of a failed test, together with valid proof from the Swedish Transport Administration (Trafikverket). If you meet the criteria, we will refund the last 90 days of your subscription and provide 4 weeks of free access.

Drivly AI

“Drivly AI” is an AI chatbot and a set of AI features in the app designed to answer traffic-related questions and guide your continued practice.

We cannot guarantee the accuracy or completeness of the answers from Drivly AI, and we ask you to verify the information from other reliable sources before acting on the answers. We disclaim any liability for damage or loss arising from the use of the information.

The information shared with the AI chatbot may be used to improve the service, but is not shared with third parties without your consent. Please be aware that personal or sensitive information should not be shared with the AI chatbot.

Virtual coins and loot boxes

The app lets you earn virtual coins through various activities. Loot boxes can be “purchased” with earned coins or won through different activities. We are not liable for the loss of coins, loot boxes or other virtual items caused by technical errors or service interruptions.

The use of bots, automated systems, data breaches, or other forms of non-human and/or unlawful activity to earn coins, obtain loot boxes or gain any other unfair advantage is strictly prohibited.

Coins, winnings from loot boxes and other benefits obtained as a result of technical errors, breaches of the terms or other misuse of the app may be deemed invalid and forfeited.

Separate terms apply to loot boxes and the redemption of various winnings.

Marketing

By creating a user account, you consent to us marketing to you via email, SMS, in the app and through push notifications. You can withdraw this consent at any time in the app or via customer service.

Customer service

We hope you are satisfied with the service. For questions, complaints or claims, contact our customer support at support.drivly.com. Complaints must be submitted in writing and within a reasonable time.

Drivly Ltd. (HE 473407)

Chat with us at: support.drivly.com/en

Send an email to: support@drivly.no